Once you have clicked on the “confirm” button, it might be not possible to edit or cancel your order. If you want to change some parameters, Customer addresses, etc., please check whether such an option is available in your account. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis. Replacement of Products and credits to the Member’s account for Products claimed as damaged or not received are subject to Bitcoin Tunnels investigation and discretion.

Bitcoin Tunnels will review replacement/return requests only if (a) there is a missing or broken Product, or a print error if Bitcoin Tunnels is at fault and (b) Bitcoin Tunnels receives a complaint within 30 days from the day the Product was delivered or within 30 days after the estimated delivery date, if the Product is missing.