1. Information we collect
1.1 Information we collect from our customers
We collect the following data to confirm your identity, contact you, invoice you, and otherwise provide our Services.
- Name, surname, company name
- Shipping and billing address
- Email address and phone number
- Payment details
- IP address and device data
- Other information that you share with us while using our Services or during the checkout
We collect the above-mentioned personal data when the User uses or accesses our Services, places an order, or signs up for an account on our website.
Upon starting to use our Services or when you subscribe to our blog or newsletters, we may process your email address to send you informative materials. At any point in time, you can unsubscribe from receiving the above-mentioned information in our email footers and through your notification settings on BitcoinTunnels.com .
1.2. Information collected from our website visitors and users
Upon visiting our website, requesting customer support, contacting us, we may collect and process the following information related to you. What information do we collect from website visitors? To provide you with a better customer experience and to improve our Services, we may collect the following information about:
- Your device and browser
- Your IP address
To ensure a smooth customer support experience, we process information that you provide on our website (eg. in chat or on the comment section of our blog), in emails, or through other means of communication, you have used. For this purpose, we may process: Your name Email address Website address Any information that you share IP address We use this information to provide and enhance our Services and answer any questions you may have.
2. Sharing personal data with third parties
In order for us to provide you with our services, we work with third parties with whom we may share personal data to support these services. Your personal data may be shared with third parties who provide hosting and server co-location services, communications and content delivery networks, data and cyber security services, billing and payment processing services, fraud detection and prevention services, web analytics, email distribution and monitoring services, fulfilment center partners, session recording services, marketing services, our legal and financial advisors, among others (together – “Third Party Service Providers”). The Third Party Service Providers may only receive the minimum amount of personal data necessary, depending on their particular roles and purposes in facilitating and enhancing our Services and business, and may only use it for such purposes. We will only share personal data to Third Party Service Providers that have undertaken to comply with obligations set out in applicable data protection laws.
3. Retention periods
We may retain your personal data, as well as your Customers’ information, for as long as your relationship with us is active by having an account, or as otherwise needed to provide you our Services.
If you leave a comment or a review, the comment/review and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. After terminating your relationship with us by deleting your account or otherwise ceasing to use our Services, we may continue to store copies of your and your Customers’ personal data as reasonably necessary to comply with our legal obligations, to resolve disputes between you and us or you and your Customers, to prevent fraud and abuse, to enforce our agreements, and/or to protect our legitimate interests. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
4. Data subject’s rights
If you are located in the European Economic Area, in accordance with European Union data protection regulations, you have certain rights with respect to your personal data. You have the right to request access to your personal data and to correct, amend, delete, or limit the use of your personal data by logging into your account or by reaching us using the contact information provided below. Furthermore, if you believe that we have unlawfully processed your personal data, you have the right to submit a complaint to the contact information provided below, or to your respective data protection supervisory authority.
6. Contact information